Medicine is a dynamic field. Continuing research paves the way for new knowledge, discoveries, and inventions that help in the provision of better patient care and improvement in patients’ quality of life.
Year-on-year, month-on-month, there are advancements in treatment from specializations as diverse as radiology to pain management;spine surgery to gastroenterology. Treatments and technologies that were unheard of a decade ago are now becoming commonplace thereby greatly improving the chances and speed of patient recovery.
A doctor or a nurse who doesn’t keep up with such developments is at risk of continuing with a practice that is outdated, less safe and in fact is at an increased risk of legal action. Medical practitioners working in a litigious society have little choice but to keep abreast of all the potential options open to their patients and ensure they are offering the best possible care at all times.
But these are far from the only reasons why knowledgeable doctors and nurses are essential in healthcare. More reasons are discussed below.
Knowledgeable nurses and other health workers know the type of environment they should be working in. Such professionals keep pace with the ever-changing needs of patients. These help them to maintain high standards of patient care. They are also aware of the right staff and resource allocation needed for effective care. Without this knowledge, a nurse or a doctor can work in environments that are not ideal for self and patient without knowing that there are better and safer ways of working.
Knowledgeable doctors and nurses are always at a heightened state of preparedness and they minimize errors. In this state, they reduce clinician dependent errors. They perform proper planning which can help to reduce the likelihood of a patient suffering avoidable harm. No one is perfect, including doctors and nurses. However, the right preparedness can greatly reduce the error rate.
Trained professionals who are up-to-date in patient care are more likely to identify potential sources of error in the organization and in peers. According to The National Academy of Medicine (formerly Institute of Medicine – IOM), the main areas include:
Organization behind healthcare and the units within them
The interaction within such organization
Nurses and doctors who continuously update their knowledge become an important part of High Reliability Organizations (HRO). Consequently, they are aware of emerging factors that could impact healthcare provision in a larger scope and context. They are part of a team that is always prepared to manage unexpected events.
They realize the importance of involving the patients and the patients’ relatives in care provision. According to Health Resource and Services Administration (HRSA), the areas to focus on include:
Identifying systems with impact on patient access
Giving patients care that is evidenced-based
Helping patients to remain engaged
Keeping in mind cultural considerations (literacy, communication and language) that may affect patient care.
The role of technology in patient care is now increasingly important. It is important for doctors and nurses to know about all of the new technology in use in patient care. This knowledge is even more useful when they know how to best use it. This way they become part of an organized team engaged in providing consistent and standardized patient care.
Knowledgeable nurses and doctors know how to use relevant data in the provision of quality patient care. HRSA identifies the importance of these as part of Quality Improvement (QI) efforts in any organization. In a healthcare system, nurses and doctors should be aware of how such data is collected, the value of it and how to interpret it.
Patient care is a collective responsibility that is shared between nurses, doctors and other healthcare professionals. While doctors play an important role in the early stages of patient care and subsequent follow-ups, knowledgeable nurses are in a position to implement the doctor’s directives on patient care and identify any errors and inconsistencies in such directives and appropriately report them.
Keeping the duty of care in mind for each and every patient should be the focus of every medical practitioner to ensure they can help everyone who comes through their doors to the best of their ability.
In short, knowledgeable and caring nurses and doctors are important because they help to minimize human error in patient care and support the overall Quality Improvement efforts of the larger patient care organization.
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Patient Testimonials
M
Meenakshi Vaidyanathan
I take this valuable opportunity to thank your team from Portea, for supporting us during a very critical time with a very professional nursing service to suit our needs. I would like to thank all the sisters, with a special mention of Miss.R.Ranjitha and coordinator Mr.Immanuel, who were our rock solid support with their dedicated nursing care. Thank u Portea.
Read More
S
S Sundaram
Their services were very competent and their staff –provided consistent and excellent services over this period. We are grateful to them and would like to wish Portea success in continuing to provide excellent services.
Read More
T
T.E.Degaleesan
Thank you for the gift given to us on your Customer Day celebration. We would like to record our appreciation for the services rendered by your staff Coordinator Ms Yasodha, Patient attendees Mr. Murugesan, have been very attentive to our needs and thanks for the services.
Read More
R
Reba Mukherjee
We found Nurse Jeesha to be competent dedicated and with a friendly and adjustable disposition. We would highly recommend her.
M
Mr. V V Venkatachalam
Good morning Joji. We would like to share extremely positive feedback regarding Abhijit with you. He was phenomenal! Please consider making him a permanent staff with Portea. Respectful, kind, considerate, always with dad, never complained, clean, polite. Thank you for selecting him as a replacement for Bijish for last month. With all our best wishes to you & your team at Portea, Venkatachalam Iyer
Read More
A
Apeksha Pandey
First of all I would like to thank you with all my heart for the nursing care you provided me that I could ever imagine during this difficult time. Thank you for putting yourself on the front line and helping me with my condition. Your compassion,hard work and kindness do not go unnoticed.Its all because of the doctors/nurses like you we live in a happier and healthier world. Keep up the good work by making this world a better place to live Thank you
Read More
A
Anjan Kumar
I would like to thank you for the nursing services arranged during the last 10 days. Appreciate your help. I would like to mention Antony (Nursing co-coordinator) for the excellent support and help.
Read More
C
C Gopinath
Hope you’re well and following al necessary precautions in these uncertain times. Stay safe!
I wanted to send this note earlier but with the current situation and lockdown I’ve not been able to do so. My apologies for that.
After 3 to 4 months of critical care, my father in law passed away earlier this month. We as a family are extremely thankful to the nursing staff who were with him throughout and did everything possible to make him feel comfortable and cared for.
We did hit a rough patch at the start but your intervention helped a lot and we’ve not had to worry about quality thereafter.
While there were quite a few staff members who were involved (Laxman, Monto, Ebby) and very good at their work, in particular we have a deep sense of gratitude for Mr. Jabin who has consistently been with him from day one. Mr. Jabin was assigned to take care of my father in law while he was still in hospital and he took all efforts to match the quality of care just as they were doing in the hospital. Till the last moment, he was there with our family and has gone above and beyond his duties. It was extremely touching to see how he developed a bond with his patient and would care for him as one of his own. The more I say is less when it comes to Jabin and the way he has taken care of him is exemplary.
We are very thankful to the entire Portia team. Your services are a blessing for families that are need of critical care in a home setup.
We wish you luck
Read More
R
R N Singh
I would like to appreciate the support provided by the Portea Luckow team during this crisis time.
I have been taking services from your organization for almost over a year now, have faced few minor issues earlier but the kind of support the team provided in this testing time when the whole medical support is closed is exceptional and laudable.
My father was admitted in hospital on 20th March and was in ICU and was forcibly discharged on 25th March while being monitored in ICU. I was not getting any support from any of the hospital then I called Rakshit for help. He immediately arranged for a 24 hrs nurse assistant at home. He gave me confidence to overcome the change of managing my father at home. He has been in constant touch with me providing help, guidance and facilitating medical supplies at home. Looking at the criticality of the patient he made a home visit and took cognizance of things , guided the NA asked him to take proper care and even help my mother in home care also.
The efforts your Lucknow team put in to support the patient at home is highly commendable.
Thank you so much for helping me out during these very difficult times. Your help has been invaluable to me, and I don’t know how I would have managed without your help and support. Again, thank you so much. I sincerely appreciate your generosity.
Read More
M
Mrs Denise Ireland
write this note as I still grieve the loss of my dear mama. I would like to thank you who personally ensured she had the care required in the last 2 months of her life. Pushpa, is a well-skilled attendant, the staff that substituted for her too had a great kind attitude to my mother, and this I appreciated very much. The physiotherapists had rehabilitated her well, given her condition as well. You run a good service for the sick and/or dying and God Bless you and Portea for the help and unwavering support provided to me and my mother. I would recommend your services without hesitation.
Many thanks and best regards,
Read More
M
Meenakshi Vaidyanathan
I take this valuable opportunity to thank your team from Portea, for supporting us during a very critical time with a very professional nursing service to suit our needs. I would like to thank all the sisters, with a special mention of Miss.R.Ranjitha and coordinator Mr.Immanuel, who were our rock solid support with their dedicated nursing care. Thank u Portea.
Read More
S
S Sundaram
Their services were very competent and their staff –provided consistent and excellent services over this period. We are grateful to them and would like to wish Portea success in continuing to provide excellent services.
Read More
T
T.E.Degaleesan
Thank you for the gift given to us on your Customer Day celebration. We would like to record our appreciation for the services rendered by your staff Coordinator Ms Yasodha, Patient attendees Mr. Murugesan, have been very attentive to our needs and thanks for the services.
Read More
R
Reba Mukherjee
We found Nurse Jeesha to be competent dedicated and with a friendly and adjustable disposition. We would highly recommend her.
M
Mr. V V Venkatachalam
Good morning Joji. We would like to share extremely positive feedback regarding Abhijit with you. He was phenomenal! Please consider making him a permanent staff with Portea. Respectful, kind, considerate, always with dad, never complained, clean, polite. Thank you for selecting him as a replacement for Bijish for last month. With all our best wishes to you & your team at Portea, Venkatachalam Iyer
Read More
A
Apeksha Pandey
First of all I would like to thank you with all my heart for the nursing care you provided me that I could ever imagine during this difficult time. Thank you for putting yourself on the front line and helping me with my condition. Your compassion,hard work and kindness do not go unnoticed.Its all because of the doctors/nurses like you we live in a happier and healthier world. Keep up the good work by making this world a better place to live Thank you
Read More
A
Anjan Kumar
I would like to thank you for the nursing services arranged during the last 10 days. Appreciate your help. I would like to mention Antony (Nursing co-coordinator) for the excellent support and help.
Read More
C
C Gopinath
Hope you’re well and following al necessary precautions in these uncertain times. Stay safe!
I wanted to send this note earlier but with the current situation and lockdown I’ve not been able to do so. My apologies for that.
After 3 to 4 months of critical care, my father in law passed away earlier this month. We as a family are extremely thankful to the nursing staff who were with him throughout and did everything possible to make him feel comfortable and cared for.
We did hit a rough patch at the start but your intervention helped a lot and we’ve not had to worry about quality thereafter.
While there were quite a few staff members who were involved (Laxman, Monto, Ebby) and very good at their work, in particular we have a deep sense of gratitude for Mr. Jabin who has consistently been with him from day one. Mr. Jabin was assigned to take care of my father in law while he was still in hospital and he took all efforts to match the quality of care just as they were doing in the hospital. Till the last moment, he was there with our family and has gone above and beyond his duties. It was extremely touching to see how he developed a bond with his patient and would care for him as one of his own. The more I say is less when it comes to Jabin and the way he has taken care of him is exemplary.
We are very thankful to the entire Portia team. Your services are a blessing for families that are need of critical care in a home setup.
We wish you luck
Read More
R
R N Singh
I would like to appreciate the support provided by the Portea Luckow team during this crisis time.
I have been taking services from your organization for almost over a year now, have faced few minor issues earlier but the kind of support the team provided in this testing time when the whole medical support is closed is exceptional and laudable.
My father was admitted in hospital on 20th March and was in ICU and was forcibly discharged on 25th March while being monitored in ICU. I was not getting any support from any of the hospital then I called Rakshit for help. He immediately arranged for a 24 hrs nurse assistant at home. He gave me confidence to overcome the change of managing my father at home. He has been in constant touch with me providing help, guidance and facilitating medical supplies at home. Looking at the criticality of the patient he made a home visit and took cognizance of things , guided the NA asked him to take proper care and even help my mother in home care also.
The efforts your Lucknow team put in to support the patient at home is highly commendable.
Thank you so much for helping me out during these very difficult times. Your help has been invaluable to me, and I don’t know how I would have managed without your help and support. Again, thank you so much. I sincerely appreciate your generosity.
Read More
M
Mrs Denise Ireland
write this note as I still grieve the loss of my dear mama. I would like to thank you who personally ensured she had the care required in the last 2 months of her life. Pushpa, is a well-skilled attendant, the staff that substituted for her too had a great kind attitude to my mother, and this I appreciated very much. The physiotherapists had rehabilitated her well, given her condition as well. You run a good service for the sick and/or dying and God Bless you and Portea for the help and unwavering support provided to me and my mother. I would recommend your services without hesitation.
Many thanks and best regards,
Read More
M
Meenakshi Vaidyanathan
I take this valuable opportunity to thank your team from Portea, for supporting us during a very critical time with a very professional nursing service to suit our needs. I would like to thank all the sisters, with a special mention of Miss.R.Ranjitha and coordinator Mr.Immanuel, who were our rock solid support with their dedicated nursing care. Thank u Portea.
Read More
S
S Sundaram
Their services were very competent and their staff –provided consistent and excellent services over this period. We are grateful to them and would like to wish Portea success in continuing to provide excellent services.
Read More
T
T.E.Degaleesan
Thank you for the gift given to us on your Customer Day celebration. We would like to record our appreciation for the services rendered by your staff Coordinator Ms Yasodha, Patient attendees Mr. Murugesan, have been very attentive to our needs and thanks for the services.
*I agree to be contacted by Portea over phone and email. I do not have any objection to receiving emails, messages (SMS or any other mode) and calls from Portea. This consent shall supersede any preferences set through Do Not Disturb (DND Register)/ National Customer Preference Register (NCPR).